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Order Policy

Understand our ordering process, payment terms, and cancellation guidelines to ensure a smooth and secure transaction.

Cancellation Policy

We encourage clients to carefully finalize their design and requirements before placing an order, especially for custom builds.

Customized projects cannot be cancelled and shall be paid in full. Downpayments for customized projects received by Party B are not refundable. Cancellations for standard products require a 30% refund fee and 15 days processing time.

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Customized Projects:

All customized prefab projects are built specifically according to the client’s preferences, such as layout, materials, or finishes. Because these are made-to-order and not reusable for other clients, they cannot be cancelled once confirmed.

  • Full payment is required, and any down payment made is non-refundable.
  • This ensures that all resources, time, and materials allocated to the custom request are properly covered.

Standard Products:

For non-customized (standard) products, cancellations are possible but subject to the following:

  • A 30% cancellation fee will be deducted from the refund to cover administrative and processing costs.
  • Refunds will be processed within 15 working days after approval.

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Late Payment Penalty

We are committed to continuous improvement, regularly releasing updates and new features based on user feedback and technological advancements.

If Party A fails to pay the remaining balance within the specified payment period in the contract, Party A shall pay a daily late fee of 1% on the overdue amount. The late fee will be calculated starting from the due date until the remaining balance is fully paid.

Each update is thoroughly tested to guarantee compatibility and reliability, and we provide detailed release notes to keep you informed of new features and improvements.


Users can participate in beta testing programs, providing feedback on upcoming releases and influencing the future direction of the platform. By staying current with updates, you can take advantage of the latest tools and features, ensuring your business remains competitive and efficient.

Support and Resources

We are committed to providing exceptional support and resources to help you succeed with our platform.

Our support team is available 24/7 to assist with any issues or questions you may have, ensuring that help is always within reach.

Additionally, we offer a comprehensive knowledge base, including detailed documentation, video tutorials, and community forums where you can connect with other users and share insights.

We also provide regular updates and new features based on user feedback, ensuring that our platform continues to evolve to meet your needs.

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